Digitec designed and produced a gamification approach to Digital Key training, consisting of 21 modules, assigned across 12 affected roles, tailored to 15 unique brands at hotels worldwide.
Agile learning process, using preliminary use-case technical documentation to design as interactive job aids for performance support.
Flexible delivery, with modules that support mobile access, desktop, or printed for performance support.
Highly adaptive change management team. As changes occurred, the affected job aids were updated and the associated eLearning games reviewed to determine any impact. New builds were assigned based on the learning matrix and posted to the LMS.
Within a year of rolling out the new technology, Hilton Honors members checked in more than 5 million times, using Digital Key. The training earned a Gold Brandon-Hall Excellence Award for Innovative learning.
“I thought it was great training to update us on what is occurring on the technology that is changing.”
“Loved how there were examples of guest and team member questions, followed by the selection of the appropriate responses.”
“The interactive game was a very practical application of the material vs. just taking a quiz. Scenario-based quizzing proved to be actively engaging.”